Resident Satisfaction Results for August

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale.  In August, we had 595 survey responses.  Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR AUGUST 2018:

• Overall Satisfaction 3.92
• Community Recommendation 4.06
• Overall Satisfaction with Move In 4.03
• Overall Satisfaction with Management 4.27
• Overall Satisfaction with Maintenance 4.16

 

We'd also like to recognize our best ranking apartment community offices in each of these categories for August:

Best in Overall Satisfaction

1. Crookston Apartment Office in Crookston, MN scoring 4.80
2. Covington Apartment Community in West St.Paul, MN scoring 4.67
3. Riverpark Apartment Community in Bismarck, ND scoring 4.50

Best in Community Recommendation

1. Maple Ridge Apartment Community in Omaha, NE scoring 4.67.
   Pinehurst Apartment Community in Fargo, ND scoring 4.67.
   South Pointe Apartment Community in Grand Forks, ND scoring 4.67.
   Sunwood Apartment Community in Fargo, ND scoring 4.67.

Best in Overall Satisfaction with Move In Experience

1. Deerfield Apartment Community in Council Bluffs, IA scoring 4.80.
2. Maple Ridge Apartment Community in Omaha, NE scoring 4.75.
3. Glen Pond Apartment Community in Eagen, MN scoring 4.60.

Best in Overall Satisfaction with Management

1. Maple Ridge Apartment Community in Omaha, NE scoring 5.00.
   West Lake Apartment Community in Fargo, ND scoring 5.00.
2. Carlton Place Apartment Community in Fargo, ND scoring 4.71.

Best in Overall Satisfaction with Maintenance

1. Courtyard Apartment Community in St.Louis Park, MN scoring 5.00.
   Crookston Apartment Community in Crookston, MN scoring 5.00.
   Sterling Pointe Apartment Community in Grand Forks, ND scoring 5.00.
   Valley View Apartment Community in Golden Valley, MN scoring 5.00.

* Apartment Community Offices must receive at least 3 respondents for the month to qualify for the recognition lists.

As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month's rent. This month we'd like to congratulate Susan M. of our Maplewood Apartment Community on being our lucky winner!

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Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love for you hear from you too!