Resident Satisfaction Results for March 2020

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale. In March, we had 818 survey responses.  Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR MARCH 2020:

• Overall Satisfaction 3.88
• Overall Satisfaction with Move In 4.16
• Overall Satisfaction with Management 4.20
• Overall Satisfaction with Maintenance 4.23

 

We'd also like to recognize our best ranking apartment community offices in each of these categories for March:

 

Best in Overall Satisfaction

1. Stonebridge Apartment Community in Fargo, ND scoring 4.61
2. Deer Park Apartment Community in Hutchinson, MN scoring 4.50
3. Oxford Apartment Community in Fargo, ND scoring 4.40
   Sierra Ridge Apartment Community in Bismarck, ND scoring 4.40

 

Best in Overall Satisfaction with Move-In

1. Lake Crest Apartment Community in West Fargo, ND scoring 4.67
2. Richfield Apartment Community in Grand Forks, ND scoring 4.60
3. Kentwood Apartment Community in Fargo, ND scoring 4.40
   Sunset Ridge Apartment Community in Bismarck, ND scoring 4.40
   Urban Plains Apartment Community in Fargo, ND scoring 4.40

 

Best in Overall Satisfaction with Management

1. Richfield Apartment Community in Grand Forks, ND scoring 4.80
2. Sunwood Apartment Community in Fargo, ND scoring 4.73
3. Riverpark Apartment Community in Bismarck, ND scoring 4.67

 

Best in Overall Satisfaction with Maintenance

1. Stonebridge Apartment Community in Fargo, ND scoring 4.93
2. Sierra Ridge Apartment Community in Bismarck, ND scoring 4.86
3. Oxford Apartment Community in Fargo, ND scoring 4.80
   Sage Park Apartment Community in New Brighton, MN scoring 4.80

 

* Apartment Community Offices must receive at least 5 respondents for the month to qualify for the recognition lists.

 

As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month's rent. This month we'd like to congratulate Yang X. at our Lake Crest Apartment Community in West Fargo, ND, on being our lucky winner!

 

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Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love for you hear from you too!