Resident Satisfaction Results for April 2020 | GOLDMARK Property Management

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale. In April, we had 854 survey responses.  Let’s take a look at the results!

RESIDENT SATISFACTION RESULTS FOR MARCH 2020:
  • Overall Satisfaction 3.86
  • Overall Satisfaction with Move In 4.02
  • Overall Satisfaction with Management 4.14
  • Overall Satisfaction with Maintenance 4.28

 

We’d also like to recognize our best ranking apartment community offices in each of these categories for April:

 

Best in Overall Satisfaction
  1. Stonebridge Apartment Community in Fargo, ND scoring 4.50
  2. Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.48
  3. Richfield Apartment Community in Grand Forks, ND scoring 4.43

“I love this place. The “Team” management is very kind and loving. The maintenance is so great. He is always willing to help out. He is very polite. Great work!”
– Resident @ the Richfield Apartment Community

Best in Overall Satisfaction with Move-In
  1. Sierra Ridge Apartment Community in Bismarck, ND scoring 4.80
  2. Urban Plains Apartment Community in Fargo, ND scoring 4.50
  3. Glen Pond Apartment Community in Eagan, MN scoring 4.40

“Moving to a new state and a new city can be stressful, but the folks at Sierra Ridge helped take care of a lot of the uncertainty involved with finding a new home. They have been very accommodating and caring compared to many places I have lived at in the past.”
– Resident @ the Sierra Ridge Apartment Community

 

“The apartment is beyond amazing. It was more than I expected. Leonard was amazing during the entire move-in process. He answered all of my questions an prioritized my concerns. I was a little hesitant about a virtual tour in midst of the Coronavirus but all went well. He also did a through inspection in our apartment and wrote down any issue that he seen. Thank you again Leonard!”
– Resident @ the Urban Plains Apartment Community

Best in Overall Satisfaction with Management
  1. Stonebridge Apartment Community in Fargo, ND scoring 4.80
    Stoneview Apartment Community in Moorhead, MN scoring 4.80
  2. Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.78

“Sterling Pointe as a whole has been a great experience. The staff and facilities are excellent. I have no complaints about the property and staff.”
– Resident @ the Sterling Pointe Apartment Community

Best in Overall Satisfaction with Maintenance
  1. Deer Park Apartment Community in Hutchinson, MN scoring 5.00
    Valley View Apartment Community in Golden Valley, MN scoring 5.00
  2. Southgate Apartment Community in Fargo, ND scoring 4.86

“Great! Office staff is wonderful and maintenance staff is fast, efficient and kind. Really a great team!” 
– Resident @ the Deer Park Apartment Community

* Apartment Community Offices must receive at least 5 respondents for the month to qualify for the recognition lists.

 

As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month’s rent. This month we’d like to congratulate Erika M. at our Amberwood Court Apartment Community in Grand Forks, ND, on being our lucky winner!

 


Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident’s lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we’d love for you hear from you too!