Coronavirus | GOLDMARK Property Management

Coronavirus Information and Resources

We care for our residents and employees and are supporting social distancing as advised by the CDC and the National Apartment Association. With COVID-19 (coronavirus disease 2019) impacting our communities, we know you may have questions or concerns. For the most up to date information, visit the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Goldmark continues to closely monitor the potential and increasing impacts of COVID-19. We are committed to protect the health and safety of our communities and have implemented policies recommended by public health and or governmental authorities intended to help prevent further transmission of the virus.

As we make adjustments to our services to best support our residents and uphold the health and safety of everyone, we will provide updates to this page, adding to the FAQ section below and via email to our residents. We are in constant communication with our community office teams to ensure seamless operations to the best of our abilities during these challenging circumstances. We are doing our best to serve you in these uncertain times. This is a quickly changing environment, so we truly appreciate your patience.

Quick links:

Latest Updates

Here to Help with Rent Concerns

Here to Help with Rent Concerns

We understand that Covid-19 is not only a health emergency, but is also turning into a financial emergency. Goldmark is committed to helping our residents facing challenges during these unprecedented times.

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Mar 27, 2020
Here for You During the MN Stay at Home Order

Here for You During the MN Stay at Home Order

Per the Minnesota Housing Authority, workers who are needed to keep apartment buildings operational and sanitary have been given a critical services exemption and may continue to perform workd during the term of the Executive Order. As such, Goldmark Property Management will continue to serve our residents.

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Mar 26, 2020
Visitor Updates

Visitor Updates

Out of care and concern for the health and safety of our residents, and at the recommendations of the CDC, local health officials, and the National Apartment Association (NAA), we are asking you to limit visitors to your homes going forward.

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Mar 23, 2020
Community Office Availability Update [COVID-19]

Community Office Availability Update [COVID-19]

The care of our residents continues to be a priority to us. That includes taking preventive measures. Effective Friday, March 20, we will shift to providing support to residents to via phone and/or email only.  Our offices will be staffed, but closed to the public. 

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Mar 19, 2020
Maintenance Service Update [COVID-19]

Maintenance Service Update [COVID-19]

Based upon many resident requests to not enter your home, as well as guidance from the CDC for social distancing and self-isolation, we are temporarily stopping non-emergency maintenance as of 5:00 PM on Thursday, March 19, until further notice.

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Mar 19, 2020
Service Information Regarding Coronavirus

Service Information Regarding Coronavirus

With the possibility of COVID-19 (coronavirus disease 2019) impacting our communities, we want to provide you alternate options for paying your rent, submitting maintenance requests, and communicating with the office.

read more
Mar 13, 2020

Frequently Asked Questions

I need help from the office. How should I contact them?

Our teams are here to support all residents by phone or email at this time. Contact your Community Office.

 

My state issued a Stay at Home Executive Order. Will Goldmark still be operating?

Yes! Workers needed to keep apartment buildings operational and sanitary have been given a critical services exemption and may continue to perform work during the term of the Executive Order.  As such, Goldmark Property Management will remain open through the Executive Order to continue to serve our residents.. Please contact your Community Office via email or phone for with your questions or needs.

How do I request maintenance during this COVID-19 pandemic?

Contact your Community Office to get started. Based upon many resident requests to not enter your home, as well as guidance from the CDC for social distancing and self-isolation, we are temporarily stopping non-emergency maintenance as of 5:00 PM on Thursday, March 19, until further notice.

If you have an emergency request, please call your office and follow the prompts. Do not make emergency request online or via email.

To protect the health and safey of you and our staff, we ask the following:

  • Please disinfect the surface area where the technician will need to work.
  • While our technician is in your home, please maintain a 6 foot distance from our staff as advised by the CDC.

If you have a maintenance request that is not considered an emergency, please still submit your request to your community office. We will notify you when we are able to perform non-emergency maintenance requests.

What is considered emergency maintenance?

The following are considered daytime emergencies:

  • Flooding due to a back up, plumbing break, or roof leak
  • No heat if exterior temps are below 50 degrees
  • Toilet not working
    • As a reminder, do not place paper towels, wipes or sanitary products in the toilet as they may cause backups. If you are suffering from a lack of toilet paper, please place alternative toilet paper items in a lined trash can and dispose of properly
  • Loss of power in a room or apartment
  • Appliance not working
  • Plugged drains in which the water will not drain
  • No hot water

After hour emergencies would consist of:

  • Flooding due to a back up, plumbing break, or roof leak
  • No heat if exterior temps are below 50 degrees
  • No hot water

If you have an emergency request, please call your office and follow the prompts. Do not make emergency request online or via email.

 

What if I've experienced income loss due to COVID-19 and am unable to pay my rent?

We understand that COVID-19 is not just a public health emergency; it is an economic emergency as well. In addition to trying to protect our health during this global pandemic, many are now in the predicament of facing financial hardship due to school and business closures.

To support our communities in this unprecedented time, we have expanded our payment options for residents experiencing income loss due to COVID-19. Please contact your Community Office for details.

Will my move in or move out date change?

At this time, scheduled move-in and move-outs will proceed as planned, but the process may change to promote social distancing. Our teams will be proactive in notifying you of any changes. If you have a question, please contact your Community Office.

 

How do I sign up for the Resident Portal?

Our Resident Portal allows you to continue social distancing while being able to view account information or make a rent payment. If you have an email in our system, your code is emailed out on the 25th of the month inviting you to sign up.  If you did not get a code in your email, contact your office and they will assist you.

I am out of toilet paper due to the shortage. Can other products be flushed?

No. Wipes, napkins, paper towels and facial tissues are not considered flushable. While they may physically go down the drain, they cause blockages in the plumbing and sewer system as they do not degrade like toilet paper.

If you use anything other than toilet paper for your bathroom needs, please place used products in a plastic bag and dispose of it appropriately. Doing so will reduce the likelihood of a plumbing or sewer problems, and therefore reduce the chance that you need to request maintenance to enter your home during this period of social distancing.

I've been told that I must self-quarantine because of recent travel or possible exposure. What should I do?

Anyone who has received instruction to self-quarantine due to recent travel or potential exposure must follow public health instructions. Contact your health care provider and follow their instructions.

Goldmark will cooperate with any instructions provided to us by the CDC and/or local health care authorities as it pertains to individual cases.

What will happen if someone at my apartment building is confirmed to have COVID-19?

If this occurs, Goldmark will work closely with state and local health authorities implement any steps they require to protect the community. Read further details.

Will there be resident events and activities during this time?

Resident events and activities have been suspended at all properties through the end of March. We will continue to monitor the situation regularly.

Can I pay rent without going to the office?

Yes!  The easiest option is to utilize our free online Resident Portal to make payments from your bank account. Learn about all of your options at: http://www.goldmark.com/residents/#payrent

How will I get packages at this time if the office is closed?

You can have it delivered to your apartment address.  Some delivery services allow you to hold a package at a distribution center.  Watch for your tracking information and reach out to the delivery provider for further options.

How can I update my contact info?

Contact your community office with updated contact information for you and any household members.

I need to find an apartment. Are you still providing tours?

Absolutely! Our teams have a variety of touring options including video tours and self-guided tours. Contact our teams to get started.

Where can I find more information about COVID-19?

Please visit the Centers for Disease Control and Prevention (CDC) website for the most up to date information including symptoms, how it spreads, and how to protect yourself: www.cdc.gov/coronavirus/2019-ncov/index.html

Factsheets from the CDC

These and other helpful factsheets can be found on the CDC Website: https://www.cdc.gov/coronavirus/2019-ncov/communication/factsheets.html

COVID-19 Stop the Spread of Germs

CDC always recommends everyday preventive actions to help prevent the spread of respiratory viruses, including: Avoid close contact with people who are sick; avoid touching eyes, nose, and mouth; wash hand with soap and water for at least 20 seconds; clean and disinfect frequently touched objects and surfaces.