Resident Satisfaction Results for October 2018

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale. In October, we had 766 survey responses.  Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR OCTOBER 2018:

• Overall Satisfaction 3.93
• Community Recommendation 4.17
• Overall Satisfaction with Move In 4.17
• Overall Satisfaction with Management 4.25
• Overall Satisfaction with Maintenance 4.29

 

We'd also like to recognize our best ranking apartment community offices in each of these categories for October:

Best in Overall Satisfaction

1. Valley View Apartment Community in Golden Valley, MN scoring 4.75
2. Deerfield Apartment Community in Council Bluffs, IA scoring 4.67
3. Stonebridge Apartment Community in Fargo, ND scoring 4.64

Best in Community Recommendation

1. Maple Ridge Apartment Community in Omaha, NE scoring 5.00
   Richfield Apartment Community in Grand Forks, ND scoring 5.00
   Robinwood Apartment Community in Coon Rapids, MN scoring 5.00
   Stonebridge Apartment Community in Fargo, ND scoring 5.00

Best in Overall Satisfaction with Move In Experience

1. Stonebridge Apartment Community in Fargo, ND scoring 4.17
2. Amberwood Court Apartment Community in Grand Forks, ND scoring 4.67
3. Richfield Apartment Community in Grand Forks, ND scoring 4.67

Best in Overall Satisfaction with Management

1. Flagstone Apartment Community in Fargo, ND scoring 5.00
   West Lake Apartment Community in Fargo, ND scoring 5.00
2. Robinwood Apartment Community in Coon Rapids, MN scoring 4.80

Best in Overall Satisfaction with Maintenance

1. Kentwood Apartment Community in Golden Valley, MN scoring 5.00
   Valley View Apartment Community in Fargo, ND scoring 5.00
2. Crossroads Apartment Community in Fargo, ND scoring 4.89

* Apartment Community Offices must receive at least 3 respondents for the month to qualify for the recognition lists.

As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month's rent. This month we'd like to congratulate Eric L. of our Danbury Apartment Community in Fargo, ND on being our lucky winner!

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Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love for you hear from you too!