We care for our residents and employees and are supporting social distancing as advised by the CDC and the National Apartment Association. With COVID-19 (coronavirus disease 2019) impacting our communities, we know you may have questions or concerns.
For the most up to date information, visit the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Goldmark continues to closely monitor the potential and increasing impacts of COVID-19. We are committed to protect the health and safety of our communities and have implemented policies recommended by public health and or governmental authorities intended to help prevent further transmission of the virus.
As we make adjustments to our services to best support our residents and uphold the health and safety of everyone, we will provide updates to this page, adding to the FAQ section below and via email to our residents. We are in constant communication with our community office teams to ensure seamless operations to the best of our abilities during these challenging circumstances. We are doing our best to serve you in these uncertain times. This is a quickly changing environment, so we truly appreciate your patience.
Offices Open By Appointment Only
While our offices have been closed to residents and guests since this spring, we are excited to now be open by appointment!
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Omaha City Council Mask Emergency Ordinance
The Omaha City Council passed a Mask Emergency Ordinance in areas accessible to the general public, including apartment commo...
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MN Executive Order Mandating Face Masks
Learn how the executive order face mask requirement affects you in your apartment building.
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This is a challenging time for all of us. Here are quick links to several resources to help you.
Dial 211 for essential community services. Dialing “211” provides individuals and families in need with a shortcut through what can be a bewildering maze of health and human service agency phone numbers. By simply dialing 211, those in need of assistance can be referred, and sometimes connected, to appropriate agencies and community organizations. Learn more about COVID-19 related resources from 211.
Types of Referrals Offered by dialing 211 (may vary slightly by state):
- Basic Human Needs Resources – including food and clothing banks, shelters, rent assistance, and utility assistance.
- Physical and Mental Health Resources – including health insurance programs, Medicaid and Medicare, maternal health resources, health insurance programs for children, medical information lines, crisis intervention services, support groups, counseling, and drug and alcohol intervention and rehabilitation.
- Work Support – including financial assistance, job training, transportation assistance and education programs.
- Access to Services in Non-English Languages – including language translation and interpretation services to help non-English-speaking people find public resources (Foreign language services vary by location.)
- Support for Older Americans and Persons with Disabilities – including adult day care, community meals, respite care, home health care, transportation and homemaker services.
- Children, Youth and Family Support – including child care, after-school programs, educational programs for low-income families, family resource centers, summer camps and recreation programs, mentoring, tutoring and protective services.
- Suicide Prevention – referral to suicide prevention help organizations. Callers can also dial the following National Suicide Prevention Hotline numbers which are operated by the Substance Abuse and Mental Health Services Administration of the U.S. Department of Health and Human Services:
- 1-800-273-TALK (1-800-273-8255)
- 1-800-SUICIDE (1-800-784-2433)
- 1-888-SUICIDE (1-888-784-2433)
- 1-877-SUICIDA (1-877-784-2432) (Spanish)
The Department of Labor’s Employment and Training Administration has provided new guide to state governments in response to the COVID-19 pandemic. Under the guidance, federal law permits significant flexibility for states to amend their laws to provide unemployment insurance benefits in multiple scenarios related to COVID-19. For example, federal law allows states to pay benefits where:
- An employer temporarily ceases operations due to COVID-19, preventing employees from coming to work;
- An individual is quarantined with the expectation of returning to work after the quarantine is over; and
- An individual leaves employment due to a risk of exposure or infection or to care for a family member.
In addition, federal law does not require an employee to quit in order to receive benefits due to the impact of COVID-19.
Our teams are here to support all residents by phone or email at this time. We also are offering curbside services by appointment for things like completing paperwork. Contact your Community Office.
Yes! Workers needed to keep apartment buildings operational and sanitary have been given a critical services exemption and may continue to perform work during the term of the Executive Order. As such, Goldmark Property Management will remain open through the Executive Order to continue to serve our residents. Please contact your Community Office via email or phone for with your questions or needs.
Contact your Community Office to get started. On March 19 Goldmark shifted to emergency only maintenance services. Effective June 1, our maintenance team began servicing non-emergency requests.
If you have an emergency request, please call your office and follow the prompts. Do not make emergency request online or via email.
To protect the health and safey of you and our staff, we are doing the following:
- Our community office will contact you prior to maintenance coming. At the recommendation of the NAA, you will be asked a few questions prior to their visit to your home.
- If you are home when maintenance arrive, we ask that you retire to a separate room and, if possible, close the door to that room.
- Our technicians will wear shoe booties, a mask, and gloves in your home. They will sanitize their work area before and after they do the work. If you are home, they will announce with they are done prior to leaving.
Please continue to be patient with your maintenance requests. We have several requests in our queue. As a result, it may take longer than regular for non-emergency requests to be completed.
The following are considered daytime emergencies:
- Flooding due to a back up, plumbing break, or roof leak
- No air conditioning if exterior temps are below 80 degrees
- Toilet not working
- As a reminder, do not place paper towels, wipes or sanitary products in the toilet as they may cause backups. If you are suffering from a lack of toilet paper, please place alternative toilet paper items in a lined trash can and dispose of properly
- Loss of power in a room or apartment
- Appliance not working
- Plugged drains in which the water will not drain
- No hot water
After hour emergencies would consist of:
- Flooding due to a back up, plumbing break, or roof leak
- No air conditioning if exterior temps are below 80 degrees
- No hot water
If you have an emergency request, please call your office and follow the prompts. Do not make emergency request online or via email.
We understand that COVID-19 is not just a public health emergency; it is an economic emergency as well. In addition to trying to protect our health during this global pandemic, many are now in the predicament of facing financial hardship due to school and business closures.
To support our communities in this unprecedented time, we have expanded our payment options for residents experiencing income loss due to COVID-19. Please contact your Community Office for details.
Additionally, here are quick links to several resources to help you.
- Community Resources (food banks, mental health resources, rent assistance and more)
- Federal Economic Impact Payments
- Filing for Unemployment
At this time, scheduled move-in and move-outs will proceed as planned, but the process may change to promote social distancing. Our teams will be proactive in notifying you of any changes. If you have a question, please contact your Community Office.
Our Resident Portal allows you to continue social distancing while being able to view account information or make a rent payment. If you have an email in our system, your code is emailed out on the 25th of the month inviting you to sign up. If you did not get a code in your email, contact your office and they will assist you.
Anyone who has received instruction to self-quarantine due to recent travel or potential exposure must follow public health instructions. Contact your health care provider and follow their instructions.
Goldmark will cooperate with any instructions provided to us by the CDC and/or local health care authorities as it pertains to individual cases.
If this occurs, Goldmark will work closely with state and local health authorities implement any steps they require to protect the community. Read further details.
Resident events and activities have been suspended at all properties through the end of March. We will continue to monitor the situation regularly.
Yes! The easiest option is to utilize our free online Resident Portal to make payments from your bank account. Learn about all of your options at: www.goldmark.com/residents/
You can have it delivered to your apartment address. Some delivery services allow you to hold a package at a distribution center. Watch for your tracking information and reach out to the delivery provider for further options.
Contact your community office with updated contact information for you and any household members.
Absolutely! Our teams have a variety of touring options including video tours and self-guided tours. Contact our teams to get started.
Please visit the Centers for Disease Control and Prevention (CDC) website for the most up to date information including symptoms, how it spreads, and how to protect yourself: www.cdc.gov/coronavirus/2019-ncov/index.html
These and other helpful factsheets can be found on the CDC Website: https://www.cdc.gov/coronavirus/2019-ncov/communication/factsheets.html
CDC always recommends everyday preventive actions to help prevent the spread of respiratory viruses, including: Avoid close contact with people who are sick; avoid touching eyes, nose, and mouth; wash hand with soap and water for at least 20 seconds; clean and disinfect frequently touched objects and surfaces.
