Resident Satisfaction Results for April

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale.  In April, we had 1,004 survey responses.  Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR APRIL 2018:

• Overall Satisfaction 3.88
• Community Recommendation 4.03
• Overall Satisfaction with Move In 4.23
• Overall Satisfaction with Management 4.22
• Overall Satisfaction with Maintenance 4.25

We'd also like to recognize our top apartment community offices in each of these categories for April:

Overall Satisfaction

1. Oxford Apartment Community in Fargo, ND scoring 4.50
2. Ashbury Apartment Community in Fargo, ND scoring 4.37
3. Crookston Apartment Community in Crookston, MN scoring 4.33
   Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.33

Community Recommendation

1. Stony Brook Apartment Community in Omaha, NE scoring 5.00
2. Stonebridge Apartment Community in Fargo, ND scoring 4.73
3. Covington Court Apartment Community in West St. Paul, MN scoring 4.67

Overall Satisfaction with Move In Experience

1. Autumn Ridge Apartment Community in Grand Forks, ND scoring 5.00
2. Deer Park Apartment Community in Hutchinson, MN scoring 5.00
3. Maplewood Apartment Community in Maplewood, MN scoring 5.00

Overall Satisfaction with Management

1. Robinwood Apartment Community in Coon Rapids, MN scoring 5.00
2. Stony Brook Apartment Community in Omaha, NE scoring 5.00
3. Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.80

Overall Satisfaction with Maintenance

1. Crookston Apartment Community in Crookston, MN scoring 5.00
2. Ashbury Apartment Community in Fargo, ND scoring 5.00
3. Dellwood Estates Apartment Community in Anoka, MN scoring 4.89

* Apartment Community Offices must receive at least 3 respondents for the month to qualify for the recognition lists.

As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month's rent. This month we'd like to congratulate Daniel B. of our West Lake Apartment Community on being our lucky winner!

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Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love for you hear from you too!