Annual Resident Satisfaction Results for 2018

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale. In 2018, we had 10,453 survey responses.  Let’s take a look at the results!

RESIDENT SATISFACTION RESULTS FOR 2018:

• Overall Satisfaction 3.91
• Community Recommendation 4.04
• Overall Satisfaction with Move In 4.17
• Overall Satisfaction with Management 4.23
• Overall Satisfaction with Maintenance 4.25

We improved each category by more than 1% seeing the biggest increase in Community Recommendation and Overall Satisfaction with Move-In by 2.6% each!

We’d also like to recognize our best ranking apartment community offices in each of these categories for 2018:

BEST IN OVERALL SATISFACTION

1. Valley View Apartment Community in Golden Valley, MN scoring 4.52
2. Stonebridge Apartment Community in Fargo, ND scoring 4.40
3. Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.38

BEST IN COMMUNITY RECOMMENDATION

1. Stonefield Apartment Community in Bismarck, ND scoring 4.56
2. Stonebridge Apartment Community in Fargo, ND scoring 4.54
3. Deerfield Apartment Community in Council Bluffs, IA scoring 4.50

BEST IN OVERALL SATISFACTION WITH MANAGEMENT

1. Stonefield Apartment Community in Bismarck, ND scoring 4.65
   Valley View Apartment Community in Golden Valley, MN scoring 4.65
2. Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.60
   Stonebridge Apartment Community in Fargo, ND scoring 4.60

BEST IN OVERALL SATISFACTION WITH MAINTENANCE

1. Valley View Apartment Community in Golden Valley, MN scoring 4.85
2. Crookston Apartment Community in Crookston, MN scoring 4.73
3. Covington Court Apartment Community in West St. Paul, MN scoring 4.70

* Apartment Community Offices must receive at least 3 respondents for the month to qualify for the recognition lists.

As a token of our appreciation for completing the survey, all residents who complete a survey are entered into a monthly random drawing for chance to win $100 off their next month’s rent.

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Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident’s lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we’d love for you hear from you too!