Resident Satisfaction Results for October 2019

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale. In October, we had 823 survey responses.  Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR October 2019:

• Overall Satisfaction 3.91
• Overall Satisfaction with Move In 4.11
• Overall Satisfaction with Management 4.23
• Overall Satisfaction with Maintenance 4.23

We'd also like to recognize our best ranking apartment community offices in each of these categories for October:

Best in Overall Satisfaction

1. Sierra Ridge Apartment Community in Bismarck, ND scoring 4.82
2. Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.70
3. Deerfield Apartment Community in Council Bluffs, IA scoring 4.67

Best in Overall Satisfaction with Move-In

1. Richfield Apartment Community in Grand Forks, ND scoring 5.00
2. 29 West Apartment Community in Fargo, ND scoring 4.60
3. Lake Crest Apartment Community in West Fargo, ND scoring 4.33

Best in Overall Satisfaction with Management

1. Flagstone Apartment Community in Fargo, ND scoring 5.00
   Richfield Apartment Community in Grand Forks, ND scoring 5.00
   Sierra Ridge Apartment Community in Bismarck, ND scoring 5.00

Best in Overall Satisfaction with Maintenance

1. Deer Park Apartment Community in Hutchinson, MN scoring 5.00
   Deerfield Apartment Community in Council Bluffs, IA scoring 5.00
   Sierra Ridge Apartment Community in Bismarck, ND scoring 5.00
   Stonebridge Apartment Community in Fargo, ND scoring 5.00
   The Edge of Uptown in St. Louis Park, MN scoring 5.00

 

* Apartment Community Offices must receive at least 5 respondents for the month to qualify for the recognition lists.

As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month's rent. This month we'd like to congratulate Daniel C. at our Sunset Ridge Apartment Community in Bismarck, ND, on being our lucky winner!

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Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love for you hear from you too!