Resident Satisfaction Results for June 2020
We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale. In June, we had 1,021 survey responses. Let's take a look at the results!
RESIDENT SATISFACTION RESULTS FOR JUNE 2020:
- Overall Satisfaction 3.91
- Overall Satisfaction with Move In 4.15
- Overall Satisfaction with Management 4.25
- Overall Satisfaction with Maintenance 4.34
We'd also like to recognize our best ranking apartment community offices in each of these categories for June:
Best in Overall Satisfaction
- Stonebridge Apartment Community in Fargo, ND scoring 4.57
- Sierra Ridge Apartment Community in Bismarck, ND scoring 4.50
- Crossroads Apartment Community in Fargo, ND scoring 4.46
"Beth and Sheldon are amazing and do a great job taking care of our community here. They are professional, friendly, courteous, and very attentive to your personal needs. They know everyone by name and are the perfect people for this job!"
- Resident @ the Sierra Ridge Apartment Community
Best in Overall Satisfaction with Move-In
- Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.70
- 29 West Apartment Community in Fargo, ND scoring 4.67
- Pinehurst Apartment Community in Fargo, ND scoring 4.50
Sierra Ridge Apartment Community in Bismarck, ND scoing 4.50
"I was so impressed at how easy move in day was!"
- Resident @ the Sterling Pointe Apartment Community
Best in Overall Satisfaction with Management
- Columbia West Apartment Community in Grand Forks, ND scoring 4.75
The Edge of Uptown in St. Louis Park, MN scoring 4.75
- Sterling Pointe Apartment Community in Grand Forks, ND scoring 4.71
"Julie is amazing to work with. Always responds right away, and if she cant, follows up as soon as possible."
- Resident @ The Edge of Uptown Apartment Community
Best in Overall Satisfaction with Maintenance
- The Edge of Uptown in St. Louis Park, MN scoring 5.00
- Amberwood Court in Grand Forks, ND scoring 4.86
- Evergreen Terrace in Omaha, NE scoring 4.83
"Herman is the greatest maintenance person so far and he's very professional and personable."
- Resident @ the Evergreen Terrace Apartment Community
* Apartment Community Offices must receive at least 5 respondents for the month to qualify for the recognition lists.
As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month's rent. This month we'd like to congratulate Michelle J. at our Columbia West Apartment Community in Grand Forks, ND, on being our lucky winner!
Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love for you hear from you too!