Resident Satisfaction Results for January 2021

Resident Satisfaction Results for January 2021

Thank you residents for taking the time to participate in our surveys. In January, we had 1,085 survey responses. Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR JANUARY 2021

Overall Satisfaction: 3.73

Overall Satisfaction with Move-In: 4.16

Overall Satisfaction with Management: 4.05

Overall Satisfaction with Maintenance: 4.23

 

We'd also like to recognize our best ranking apartment community offices in each of these categories for December.

BEST IN OVERALL SATISFACTION

  1. Stonebridge Apartment Community in Fargo, ND scoring 4.47
  2. Deer Park Apartment Community in Hutchinson, MN scoring 4.41
  3. Robinwood Apartment Community in Coon Rapids, MN scoring 4.40

"The on site management is excellent, friendly and very respectful to everyone. The building and grounds are kept very clean, almost every visitor and even those that come in connection to their jobs, have mentioned how nice the property is kept. A few even ask a few questions about living here. Also the safety/security factor is a comfort living here"
- Resident @ the Stonebridge Apartment Community

BEST IN OVERALL SATISFACTION WITH MOVE-IN

  1. Sterling Pointe Apartment and Townhome Community in Grand Forks, ND scoring 4.83
  2. University Square Apartment Community in Fargo, ND scoring 4.67
  3. 29 West Apartment Community in Fargo, ND scoring 4.56

"Very happy with everything and glad we have chosen to live here. Alyssa & Victoria were the best with every thing we needed and excellent service."
- Resident @ the 29 West Apartment Community

BEST IN OVERALL SATISFACTION WITH MANAGEMENT

  1. Deer Park Apartment Community in Hutchinson, MN scoring 4.83
  2. Glen Pond Apartment Community in Eagan, MN scoring 4.64
  3. Stonefield Apartment Community in Bismarck, ND scoring 4.60

BEST IN OVERALL SATISFACTION WITH MAINTENANCE

  1. Valley View Apartment Community in Golden Valley, MN scoring 4.90
  2. Deer Park Apartment Community in Hutchinson, MN scoring 4.86
  3. Stonebridge Apartment Community in Fargo, ND scoring 4.81

"The service is great and the staff are great people."
- Resident @ the Valley View Apartment Community

*Apartment Community Offices must receive at least 5 respondents for the month to qualify for the recognition lists.

 

As a token off our appreciation for completing the survey, each respondent for the month is entered into a drawing for a change to win $100 off their next month's rent. This month we'd like to congratulate Mary O. at our Glen Pond Apartment Community in Eagan, MN on being our lucky winner!


Surveys are sent by our partners, Kingsley Associates, after move-in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love to hear from you too!