RESIDENT SATISFACTION RESULTS FOR APRIL 2021

Thank you residents for taking the time to participate in our surveys. In April, we had 1,018 survey responses. Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR APRIL 2021

Overall Satisfaction: 3.85

Overall Satisfaction with Move-In: 4.18

Overall Satisfaction with Management: 4.11

Overall Satisfaction with Maintenance: 4.31

 

We'd also like to recognize our best ranking apartment community offices in each of these categories for April.

BEST IN OVERALL SATISFACTION

1. Crossroads Apartment Community in Fargo, ND scoring 4.86
2. Parkview Estates Apartment Community in Coon Rapids, MN scoring 4.57
3. Stonebridge Apartment Community in Fargo, ND scoring 4.54

"In my experience, the office staff is always polite and courteous and attentive to our needs, and the property is kept clean."
- Resident @ the Parkview Estates Apartment Community

BEST IN OVERALL SATISFACTION WITH MOVE-IN

1. Southgate Apartment Community in Fargo, ND scoring 4.60
2. Columbia West Apartment Community in Grand Forks, ND scoring 4.56
3. Urban Plains Apartment Community in Fargo, ND scoring 4.43

"Madison made my entire leasing and move-in experience a breeze. She was very helpful throughout the entire touring process, selecting a date that worked for me, and filling me in on some of the local attractions."
- Resident @ the Southgate Apartment Community

BEST IN OVERALL SATISFACTION WITH MANAGEMENT

1. Highland Meadows Apartment Community in Bismarck, ND scoring 5.00
2. Stonebridge Apartment Community in Fargo, ND scoring 4.73
3. Georgetown on the River Apartment Community in Fridley, MN scoring 4.71

"The people in the office are very friendly and always are available. The community is well kept up and I would highly recommend this place."
- Resident @ the Stonebridge Apartment Community

BEST IN OVERALL SATISFACTION WITH MAINTENANCE

1. Crossroads Apartment Community in Fargo, ND scoring 5.00
2. The Edge of Uptown Apartment Community in St. Louis Park, MN scoring 4.91
3. Park Place Apartment Community in Fargo, ND scoring 4.88

 

*Apartment Community Offices must receive at least 5 respondents for the month to qualify for the recognition lists.

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Surveys are sent by our partners, Kingsley Associates, after move-in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address - we'd love to hear from you too!