Resident Satisfaction Results for September | GOLDMARK Property Management

We partner with Kingsley Associates to survey our residents satisfaction levels in various areas on a five point scale. In September, we had 735 survey responses.  Let’s take a look at the results!

RESIDENT SATISFACTION RESULTS FOR SEPTEMBER 2018:
  • Overall Satisfaction 3.99
  • Community Recommendation 4.19
  • Overall Satisfaction with Move In 4.25
  • Overall Satisfaction with Management 4.30
  • Overall Satisfaction with Maintenance 4.18

 

We’d also like to recognize our best ranking apartment community offices in each of these categories for September:

Best in Overall Satisfaction
  1. Sierra Ridge Apartment Community in Bismarck, ND scoring 4.75
  2. Crookston Apartment Community in Crookston, MN scoring 4.67
    Deerfield Apartment Community in Council Bluffs, IA scoring 4.67
  3. Stonefield Apartment Community in Bismarck, ND scoring 4.63
Best in Community Recommendation
  1. Oxford Apartment Community in Fargo, ND scoring 5.00
    Sterling Pointe Apartment Community in Grand Forks, ND scoring 5.00
  2. Highland Meadows Apartment Community in Bismarck, ND scoring 4.83
Best in Overall Satisfaction with Move In Experience
  1. Amberwood Court Apartment Community in Grand Forks, ND scoring 5.00
    Danbury
     Apartment Community in New Brighton, MN scoring 5.00
    Oxford Apartment Community in Fargo, ND scoring 5.00
Best in Overall Satisfaction with Management
  1. Oxford Apartment Community in Fargo, ND scoring 5.00
    Sterling Pointe 
    Apartment Community in Grand Forks, ND scoring 5.00
    Sunwood Apartment Community in Fargo, ND scoring 5.00
Best in Overall Satisfaction with Maintenance
  1. Valley View Apartment Community in Golden Valley, MN scoring 5.00
  2. River North Apartment Community in Fargo, ND scoring 4.93
  3. Kentwood Apartment Community in Fargo, ND scoring 4.88

* Apartment Community Offices must receive at least 3 respondents for the month to qualify for the recognition lists.

As a token of our appreciation for completing the survey, each respondent for the month is entered into a drawing for a chance to win $100 off their next month’s rent. This month we’d like to congratulate Raymond N.. of our Stonefield Apartment Community in Bismarck, ND on being our lucky winner!


Surveys are sent by our partners, Kingsley Associates, after move in, at the completion of a maintenance request, and annually during the middle of a resident’s lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we’d love for you hear from you too!