Residents | GOLDMARK Property Management

Residents

Work Where You Live

Goldmark’s Thrive Program provides residents the opportunity to conveniently work where you liveCheck out our current openings and apply online.

Rent Payment Options

Online Resident Portal

Our Resident Services portal provides free online payment options from your bank account. Make a one-time payment or set it and forget it with recurring automatic payments.

Each resident is provided their own individual login. Check your email or contact your office for your registration code to get started.

Resident Portal FAQs

Credit Card

Prefer to pay with your VISA, Discover, or MasterCard? RentPayment offers our residents a quick and easy online option or call toll-free at 866-289-5977.

NOTE: When paying with a credit card, there is a convenience fee assessed by RentPayment for their services. Their rate is 2.95% for credit cards and 1% for debit cards, with a $4.95 minimum.

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Check or Money Order

We also accept check or money orders. Please make it payable to GOLDMARK.

Make sure your name, address, and apartment number are clearly identified on your payment.

Payments can be mail to Goldmark, 1707 Gold Dr S Ste 200, Fargo, ND 58103. Please postmark by the 1st of the month.

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I've been impacted by COVID-19. What resources are available to me?

This is a challenging time for all of us. Here are quick links to several resources to help you.

What if I've experienced income loss due to COVID-19 and am unable to pay my rent?

We understand that COVID-19 is not just a public health emergency; it is an economic emergency as well. In addition to trying to protect our health during this global pandemic, many are now in the predicament of facing financial hardship due to school and business closures.

To support our communities in this unprecedented time, we have expanded our payment options for residents experiencing income loss due to COVID-19. Please contact your Community Office for details. We’ve also put together a list of several other resources to help you during this time.

Resident Portal Registration

Where can I find my registration code?

If we have your email on file, your code will get emailed to you on the 25th of each month.  If you did not receive an email, please contact your community office to provide your email address. They can also directly provide you the registration code.

Why do I need a registration code?

The registration code associates you to your apartment account so that things like your payments get applied to you correctly. Registration codes are unique to every member of your lease agreement.

I am having issues registering. Who can I contact?

Our Web Services team is available to help with your Resident Portal login during regular business hours of 8:00 AM – 5:00 PM Monday through Friday.  You can reach them at webservices@goldmark.com or (701) 235-2920.

Please provide them with your name, property name, apartment number and details regarding the issue you are experiencing such as the step you were on and any error messages.  If sending an email, screen shots of any error messages is helpful.

Do I need an email address to access the portal?

Yes. Your email address is your username and is used to communicate information regarding your account. If you do not have an email address, you can create one using free services such as Google Gmail or an email service of your choice.

Resident Portal Communication Options

What type of info is sent via SMS Text?

We limit SMS text communications to urgent notices and important reminders. Examples include: unscheduled power or water shut offs, parking restrictions for scheduled snow plowing, scheduled inspection reminders, etc.

How do I sign up for SMS text notifications from my community office?

Log into our resident portal. Click on the home icon to go to your home screen. Then enter your phone number into the SMS Alerts box and choose Opt In.

Not seeing it there?  Click on the person icon to go to your profile. Then click the Edit Profile button. Check the box next to Allow Text (SMS) Notifications and enter your in your Mobile Phone for Texts (SMS). Then click the Update Profile button.

 

What is Voice Messaging?

We can prerecord a message to deliver to residents. Your phone will ring and when you answer (or your voicemail picks up) the recording will play the message.  This is reserved for urgent notices and important reminders.

How do I sign up for Voice Messaging?

Log into our resident portal. Click on the person icon to go to your profile. Then click the Edit Profile button. Check the box next to Subscribe to Voice Calls. Then click the Update Profile button.

 

Resident Portal Payments

I signed up for automatic payments, but it hasn't pulled from my bank. How do I know it is processing ok?

Log into the resident portal and go to the Recent Activity tab. Look for your payment based upon the date you scheduled it for.  Any payments that are in progress will show as “[Payment Pending]” in the description. When done processing through the banking Automatic Clearing House (ACH) system, it will show simply as “Payment” as the description.

Do not make an additional payment if you see [Payment Pending]. Allow the payment to process. 

If you do not see your payment pending in your recent activity, contact webservices@goldmark.com with your name, property, and details regarding your payment. Our team will assist in you.

Recent Activity Payment Pending

How come my utility payments are not being made, even though I signed up for automatic payments?

If your property has utilities billed through your account, we advise you to set up automatic payments so that both your rent payment and your utilities are scheduled for the 1st of the month.

If a rent payment is made before the first of the month, they payment is automatically applied to the utilities first, and therefore results in a $0 balance on the utilitiy portion, leaving a balance on the rent.

Your Pay On date should look like this:

Utility Auto Payment FAQ