Maintenance Service Update [COVID-19] | GOLDMARK Property Management

We thank all of our residents for their feedback. Based upon many resident requests to not enter your home, as well as guidance from the CDC for social distancing and self-isolation, we are temporarily stopping non-emergency maintenance as of 5:00 PM on Thursday, March 19, until further notice.

If you have an emergency request, please call your office and follow the prompts. Do not make emergency request online or via email.

To protect the health and safey of you and our staff, we ask the following:

  1. Please disinfect the surface area where the technician will need to work.
  2. While our technician is in your home, please maintain a 6 foot distance from our staff as advised by the CDC.

The following are considered daytime emergencies:

  • Flooding due to a back up, plumbing break, or roof leak
  • No heat if exterior temps are below 50 degrees
  • Toilet not working
    • As a reminder, do not place paper towels, wipes or sanitary products in the toilet as they may cause backups. If you are suffering from a lack of toilet paper, please place alternative toilet paper items in a lined trash can and dispose of properly
  • Loss of power in a room or apartment
  • Appliance not working
  • Plugged drains in which the water will not drain
  • No hot water

After hour emergencies would consist of:

  • Flooding due to a back up, plumbing break, or roof leak
  • No heat if exterior temps are below 50 degrees
  • No hot water

If you have a maintenance request that is not considered an emergency, please still contact your office to submit your request. We will notify you when we are able to perform non-emergency maintenance requests.

Thank you for your patience and understanding during the COVID-19 pandemic. We will continue to monitor the situation and adapt accordingly to best serve our residents while doing our part to slow the spread.