Submit non-emergency maintenance requests and view your maintenance request history. View Maintenance FAQs
View your current lease agreement, renew your lease, update contact information or change your communication preferences.
Get details on what’s happening at your Goldmark community including fun events, contests, scheduled inspections or other important notices.
Select if you want to opt in to SMS and/or voice messaging which is utilized for urgent notices and important reminders.
- ACH: FREE online payment from your bank account. Set-up one-time or recurring automatic payments.
- Cash Payment Option: Access your Walk In Payment System (WIPS) PaySlip to make cash payments at approved PayNearMe locations for a nominal non-refundable fee of $3.99.
- Text to Pay: Sign up for our text to pay option which allows you to pay anytime from your mobile phone.
- Credit Cards: Visa, Mastercard, Discover and American Express
are accepted. Card provider assesses a convenience fee of 2.5%.
Communication is important to us. If English is not your preferred language, we have an interpreter service we partner with to assist with any questions or concerns you have regarding your apartment.
Know someone looking for a new place to call home? Tell them about us! If they list you as the referral, sign a lease, and are approved at any GOLDMARK property, you can receive a $150 rent credit!
Contact your office for more details.
Your customer experience is important to us! We survey our residents’ satisfaction levels in various areas on a five point scale. Surveys are sent by our partners, Kingsley Associates, after your move-in, at the completion of a maintenance request, and annually during the middle of your lease. Watch for your survey!
As a token of our appreciation for completing the survey, each resident who responds for the month is entered into a drawing for a chance to win $100 off their next month’s rent.
If you are not receiving our surveys, please contact your community office with an updated email address, as we’d love to hear from you, too!
If we have your email on file, your code will get emailed to you on the 25th of each month. If you did not receive an email, please contact your community office to provide your email address. They can also directly provide you the registration code.
The registration code associates you to your apartment account so that things like your payments get applied to you correctly. Registration codes are unique to every member of your lease agreement.
Our Web Services team is available to help with your Resident Portal login during regular business hours of 8:00 AM – 5:00 PM Monday through Friday. You can reach them at firstname.lastname@example.org or (701) 235-2920.
Please provide them with your name, property name, apartment number and details regarding the issue you are experiencing such as the step you were on and any error messages. If sending an email, screen shots of any error messages is helpful.
Yes. Your email address is your username and is used to communicate information regarding your account. If you do not have an email address, you can create one using free services such as Google Gmail or an email service of your choice.
We limit SMS text communications to urgent notices and important reminders. Examples include: unscheduled power or water shut offs, parking restrictions for scheduled snow plowing, scheduled inspection reminders, payment reminders, etc.
Log into our resident portal. Click on the home icon to go to your home screen. Then enter your phone number into the SMS Alerts box and choose Opt In.
Not seeing it there? Click on the person icon to go to your profile. Then click the Edit Profile button. Check the box next to Allow Text (SMS) Notifications and enter your in your Mobile Phone for Texts (SMS). Then click the Update Profile button.
We can prerecord a message to deliver to residents. Your phone will ring and when you answer (or your voicemail picks up) the recording will play the message. This is reserved for urgent notices and important reminders.
Log into our resident portal. Click on the person icon to go to your profile. Then click the Edit Profile button. Check the box next to Subscribe to Voice Calls. Then click the Update Profile button.
In an ongoing effort to reduce fraud and potential ACH disputes, The National Automated Clearing House Association (NACHA) has implemented additional steps to validate bank accounts prior to allowing the account to be used for payments. Our resident portal provider complies with this requirement.
It may take up to 48 hours to validate before a new bank account can be used for payments. This process may take up to 48 hours; therefore, the you will not be able to add a new bank account and pay same day.
When you add a new bank account to our resident portal, an alert will let you know that the account must be verified before it can be used.
- Yardi Systems will make a nominal deposit with the description of "Bank Verify" into your account in a random amount. Please allow up to 48 hours for the deposit to appear.
- After the deposit has been made, please note the amount that was deposited.
- Log in your resident portal account and click the Verify button next to your bank account.
- When prompted, enter the exact amount of the deposit into your bank account.
- After completing this verification process, you can immediately begin using your bank account to make payments.
Log into our resident portal and go to the Recent Activity tab. Look for your payment based upon the date you scheduled it for. Any payments that are in progress will show as “[Payment Pending]” in the description. When done processing through the banking Automatic Clearing House (ACH) system, it will show simply as “Payment” as the description.
Do not make an additional payment if you see [Payment Pending]. Allow the payment to process.
If you do not see your payment pending in your recent activity, contact email@example.com with your name, property, and details regarding your payment. Our team will assist in you.
If your property has utilities billed through your account, we advise you to set up automatic payments so that both your rent payment and your utilities are scheduled for the 1st of the month.
If a rent payment is made before the first of the month, they payment is automatically applied to the utilities first, and therefore results in a $0 balance on the utilitiy portion, leaving a balance on the rent.
Your Pay On date should look like this:
This system allows residents to pay with cash by going to a participating PayNearMe location.
WIPS numbers are automatically generated for our residents and you should have recently received an email from firstname.lastname@example.org with the subject ‘New WIPS Account Number Generated’.
The easiest way to find it is by logging into our resident portal. Go to the Payment Account tab and you will find a link for your details.
No. Your unique WIPS number is specific to you and your apartment home as long as you continue to live in that apartment. You will not need a new WIPS number until you choose to move into another Goldmark managed apartment home.
After you receive your WIPS number, it can take up to 24 hours for the WIPS number to be active and recognized by the PayNearMe location.
The PayNearMe agent will charge a nominal non-refundable fee of $3.99 to process the payment. Goldmark Property Management does not charge an additional fee nor receives any portion of the $3.99 charged by PayNearMe.
Approved locations include CVS, Casey’s General Store and 7-Eleven. To find all available locations for your
area go to: https://home.paynearme.com/locations/
A paper copy of the PaySlip or the mobile barcode will need to be presented to the agent. The WIPS number is encoded in the barcode and is required to apply the payment to your account. Some states may require a photo ID.
There are two ways to obtain your mobile barcode. If you elect to have the community office print your WIPS number, the barcode will be embedded in your PaySlip. If you have an email on file, Goldmark will automatically email you your mobile barcode. The email will come from email@example.com.
No. You will need to obtain the balance owed by logging into your resident portal or contacting your site office. The cash payment less the non-refundable service fee of $3.99 will be applied to your account.
Yes. The WIPS number is specific to an individual and an apartment home. Partial payments are accepted;
therefore, each resident is eligible to make a full or partial payment towards the amount due.
Yes. The PayNearMe agent will accept any amount less the non-refundable service fee of $3.99.
The maximum payment that can be accepted is $2,000.
Most PayNearMe agents only accept cash. However, some agents may accept debit cards. You will need to confirm acceptable forms of payment with the PayNearMe agent.
Payments made before 7pm local time will appear on your account the next day and will have a post date the same day you made the payment. Payments made at a PayNearMe location after 7pm local time will post to your account the following day and will be visible on your account the day after the post date.
The PayNearMe agents are trained to assist you. In addition, the steps the agent needs to follow are included on the PaySlip you present to the agent. In the unlikely event they are unable to do so, you will need to contact your community office. Please provide the community office with the details of the scenario including what PayNearMe location, day, time, WIPS number and description of the problem. Goldmark will work with our PayNearMe contacts to resolve the issue.
We encourage our residents to make payments either online through the resident portal or by taking advantage of the new WIPS options to efficiently and quickly post payments to your account. In the event you are unable to make a payment online or pay at a PayNearMe location, a check or money order can be accepted at the community office.
Payments will apply to open charges in the following order: 1) any fees due (pet, late, NSF); 2) repair, damage, cleaning expenses; 3) rent/pet rent.
No. Any overpayment will be a credit on your account.
Yes. A new WIPS number will need to be generated for your new apartment home. Each WIPS number is
associated with a specific unit. Contact your community office to receive your new WIPS number.
Yes. As long as the WIPS number is active, a payment can be made at a PayNearMe location with the WIPS number.
In the event you misplace your WIPS number, please contact your community office for assistance.
You will need to sign up within our Resident Portal.
- Opt in to SMS Alerts from the resident portal home page. You will receive a SMS message.
- Reply “Y” to the automatic message to confirm opt in.
- Set up your security PIN.
- In the resident portal, click on your Profile Icon.
- Under User Settings, select the row corresponding to Text to Pay and click Payments.
- Enter a unique PIN and select the desired payment account.
- Click Save.
You are now set to make payments.
To make a payment, send the message “Pay Now” to 85938. Follow the prompts to confirm payment amount with your PIN.
You can text the following commands to 85938:
- Menu – Replies with supported commands: Profile, Balance, Stop
- Profile – Replies with your community office contact information
- Balance – Replies with your current account balance
- Pay Now – Replies asking you to confirm payment amount with your PIN
- Stop – Opts out of all SMS notifications including Text to Pay