Residents

If we have your email on file, your code will get emailed to you on the 25th of each month. If you did not receive an email, please contact your community office to provide your email address. They can also directly provide you the registration code.

The registration code associates you to your apartment account so that things like your payments get applied to you correctly. Registration codes are unique to every member of your lease agreement.

Our Web Services team is available to help with your Resident Portal login during regular business hours of 8:00 AM – 5:00 PM Monday through Friday. You can reach them at webservices@goldmark.com or (701) 235-2920.

Please provide them with your name, property name, apartment number and details regarding the issue you are experiencing such as the step you were on and any error messages. If sending an email, screen shots of any error messages is helpful.

Yes. Your email address is your username and is used to communicate information regarding your account. If you do not have an email address, you can create one using free services such as Google Gmail or an email service of your choice.

SMS text communications are utilized to provide urgent notices and important reminders. Examples include: unscheduled power or water shut offs, parking restrictions for scheduled snow plowing, scheduled inspection reminders, payment reminders, etc. You can also text us with questions or requests.

Login into our resident portal. Click on the home icon to go to your home screen. Then enter your phone number into the SMS Alerts box and choose Opt In.

We can prerecord a message to deliver to residents. Your phone will ring and when you answer (or your voicemail picks up) the recording will play the message. This is reserved for urgent notices and important reminders.

Login into our resident portal. Click on the person icon to go to your profile. Then click the Edit Profile button. Check the box next to Subscribe to Voice Calls. Then click the Update Profile button.

In an ongoing effort to reduce fraud and potential ACH disputes, The National Automated Clearing House Association (NACHA) has implemented additional steps to validate bank accounts prior to allowing the account to be used for payments. Our resident portal provider complies with this requirement.

It may take up to 48 hours to validate before a new bank account can be used for payments. This process may take up to 48 hours; therefore, you will not be able to add a new bank account and pay the same day.

When you add a new bank account to our resident portal, an alert will let you know that the account must be verified before it can be used.

• Yardi Systems will make a nominal deposit with the description of "Bank Verify" into your account in a random amount. Please allow up to 48 hours for the deposit to appear.
• After the deposit has been made, please note the amount that was deposited.
• Log in your resident portal account and click the Verify button next to your bank account.
• When prompted, enter the exact amount of the deposit into your bank account.
• After completing this verification process, you can immediately begin using your bank account to make payments.

Sign in to the Resident Portal through our mobile app or website, and then follow these steps:

• Click on the “Autopay” button located underneath your balance total.
• Click on “Add Fixed Charge Autopay”
• Under “Never Miss a Payment!” it will show you what your fixed monthly charges are. This is the total cost of your rent and does not include what is owed for water, sewage, and garbage.
• Select the payment account that you would like payments to be made with. (Options include your bank account and credit/debit card.)
• Next, select the start date. (Selecting an end date is optional – if you select an end date, autopay will stop after the specified date.)
  • This date will determine when autopay begins moving forward. If you do not select an end date, this will ensure that autopay will take effect every month.
• Input your payment amount.
• Select the date you would like payments to be made. (Payments scheduled after your rent due date will result in late fees.).
• Click “Confirm Setup” to initiate payment.

Sign in to the Resident Portal through our mobile app or website, and then follow these steps:

To set up autopay for water, sewage, and garbage, follow these steps:

• Under “Variable Monthly Charges” located on the same page as where you set up autopay for rent, click on each section you would like to set up autopay for. (RUBS Sewer, RUBS Water, RUBS Trash, RUBS Admin Fee.)
• Select your payment account.
• Choose the percentage you would like to pay. If you have a roommate, you can split it evenly and share the costs or distribute it however each of you chooses.
  • Note: The percentage total must be 100%, otherwise the complete payment will not be made, and late fees may occur. If splitting payments, make sure each roommate’s payment percentage adds up correctly.
• Input your payment amount.
• Enter the date you would like autopay to start. (Choosing the upcoming 1st of the month will ensure your payments are made the same day as rent.)
• Select your Pay on Date. This selected date is which day the payment will be made from your account.
• Click “Confirm Setup” to initiate.

Scheduling a payment is similar to setting up autopay. The following steps will show you how to schedule a payment:

• In the Resident Portal, click on “Autopay”.
• Click on “Add Fixed Charge Autopay”.
• Click “Payment Account” and select your payment option. (Bank account, credit/debit card)
• On “Start Date,” select today’s date.
• If you would like to schedule a one-time payment, select an end date. (This must be a date after the payment is scheduled. For example, if you are scheduling a payment for December 1st, the end date will need to be a date after the 1st.)
• Enter the amount owed.
• Select the date you would like the payment to be made. (Payments scheduled after your rent due date will result in late fees.)
• Click “Confirm Setup” to initiate payment.

You can text the following commands to 85938:

• Menu – Replies with supported commands: Profile, Balance, Stop
• Profile – Replies with your community office contact information
• Balance – Replies with your current account balance
• Pay Now – Replies asking you to confirm payment amount with your PIN
• Stop – Opts out of all SMS notifications including Text to Pay

If your property has utilities billed through your account, we advise you to set up automatic payments so that both your rent payment and your utilities are scheduled for the 1st of the month.

If a rent payment is made before the first of the month, the payment is automatically applied to the utilities first, and therefore results in a $0 balance on the utility portion, leaving a balance on the rent.

This system allows residents to pay with cash by going to a participating PayNearMe location.

WIPS numbers are automatically generated for our residents and you should have recently received an email from noreply@newwipsaccountnumber.com with the subject ‘New WIPS Account Number Generated’. The easiest way to find it is by logging into our resident portal. Go to the Payment Account tab and you will find a link for your details.

No. Your unique WIPS number is specific to you and your apartment home as long as you continue to live in that apartment. You will not need a new WIPS number until you choose to move into another Goldmark managed apartment home.

After you receive your WIPS number, it can take up to 24 hours for the WIPS number to be active and recognized by the PayNearMe location.

The PayNearMe agent will charge a nominal non-refundable fee of $4.99 to process the payment. Goldmark Property Management does not charge an additional fee nor receives any portion of the $4.99 charged by PayNearMe.

Approved locations include CVS, Casey’s General Store and 7-Eleven. To find all available locations for your area, go to: https://home.paynearme.com/locations

A paper copy of the PaySlip or the mobile barcode will need to be presented to the agent. The WIPS number is encoded in the barcode and is required to apply the payment to your account. Some states may require a photo ID.

There are two ways to obtain your mobile barcode. If you elect to have the community office print your WIPS number, the barcode will be embedded in your PaySlip. If you have an email on file, Goldmark will automatically email you your mobile barcode. The email will come from noreply@newwipsaccountnumber.com.

No. You will need to obtain the balance owed by logging into your resident portal or contacting your site office. The cash payment less the non-refundable service fee of $4.99 will be applied to your account.

Yes. The WIPS number is specific to an individual and an apartment home. Partial payments are accepted; therefore, each resident is eligible to make a full or partial payment towards the amount due.

Yes. The PayNearMe agent will accept any amount less the non-refundable service fee of $4.99.

The maximum payment that can be accepted is $2,000.

Most PayNearMe agents only accept cash. However, some agents may accept debit cards. You will need to confirm acceptable forms of payment with the PayNearMe agent.

Payments made before 7pm local time will appear on your account the next day and will have a post date the same day you made the payment. Payments made at a PayNearMe location after 7pm local time will post to your account the following day and will be visible on your account the day after the post date.

The PayNearMe agents are trained to assist you. In addition, the steps the agent needs to follow are included on the PaySlip you present to the agent. In the unlikely event they are unable to do so, you will need to contact your community office. Please provide the community office with the details of the scenario including what PayNearMe location, day, time, WIPS number and description of the problem. Goldmark will work with our PayNearMe contacts to resolve the issue.

We encourage our residents to make payments either online through the resident portal or by taking advantage of the new WIPS options to efficiently and quickly post payments to your account. In the event you are unable to make a payment online or pay at a PayNearMe location, a check or money order can be accepted at the community office.

Payments will apply to open charges in the following order: 1) any fees due (pet, late, NSF); 2) repair, damage, cleaning expenses; 3) rent/pet rent.

Yes. As long as the WIPS number is active, a payment can be made at a PayNearMe location with the WIPS number.

In the event you misplace your WIPS number, please contact your community office for assistance.

You will need to sign up within our Resident Portal.

• Opt in to SMS Alerts from the resident portal home page. You will receive a SMS message.
• Reply “Y” to the automatic message to confirm opt in.
• Set up your security PIN
  • In the resident portal, click on your Profile Icon.
  • Under User Settings, select the row corresponding to Text to Pay and click Payments.
  • Enter a unique PIN and select the desired payment account.
  • Click Save

To make a payment, send the message “Pay Now” to 85938. Follow the prompts to confirm payment amount with your PIN.

You can text the following commands to 85938:

• Menu – Replies with supported commands: Profile, Balance, Stop
• Profile – Replies with your community office contact information
• Balance – Replies with your current account balance
• Pay Now – Replies asking you to confirm payment amount with your PIN
• Stop – Opts out of all SMS notifications including Text to Pay