Resident Satisfaction Results for December 2020

We partner with Kingsley Associates to survey our residents' satisfaction levels in various areas on a five point scale. In December, we had 1,090 survey responses. Let's take a look at the results!

RESIDENT SATISFACTION RESULTS FOR DECEMBER 2020

Overall Satisfaction: 3.81

Overall Satisfaction with Move-In: 4.07

Overall Satisfaction with Management: 4.11

Overall Satisfaction with Maintenance: 4.31

 

We'd also like to recognize our best ranking apartment community offices in each of these categories for December.

BEST IN OVERALL SATISFACTION

1. Valley View Apartment Community in Golden Valley, MN scoring 4.73
2. Crossroads Apartment Community in Fargo, ND scoring 4.63
3. Stonebridge Apartment Community in Fargo, ND scoring 4.48

"The on site management is excellent, friendly and very respectful to everyone. The building and grounds are kept very clean, almost every visitor and even those that come in connection to their jobs, have mentioned how nice the property is kept. A few even ask a few questions about living here. Also the safety/security factor is a comfort living here"
- Resident @ the Stonebridge Apartment Community

BEST IN OVERALL SATISFACTION WITH MOVE-IN

1. Urban Plains Apartment Community in Fargo, ND scoring 4.60
2. Sterling Pointe Apartment and Townhome Community in Grand Forks, ND scoring 4.43
3. River Park Apartment Community in Bismarck, ND scoring 4.20

"Sterling Pointe was very easy to work with and extremely responsive. The apartments are quiet, clean, and of great value with an included 2-stall garage. The on-site fitness center and laundry room and quiet sidewalks to walk our dog was a major selling point."
- Resident @ the Sterling Pointe Apartment Community

BEST IN OVERALL SATISFACTION WITH MANAGEMENT

1. Oxford Apartment Community in Fargo, ND scoring 5.00
2. Stonebridge Apartment Community in Fargo, ND scoring 5.00
3. Urban Plains Apartment Community in Fargo, ND scoring 4.83

BEST IN OVERALL SATISFACTION WITH MAINTENANCE

1. Crossroads Apartment Community in Fargo, ND scoring 5.00
2. Park Place Apartment Community in Fargo, ND scoring 5.00
3. Valley View Apartment Community in Golden Valley, MN scoring 5.00

"The service is great and the staff are great people."
- Resident @ the Valley View Apartment Community

*Apartment Community Offices must receive at least 5 respondents for the month to qualify for the recognition lists.

 

As a token off our appreciation for completing the survey, each respondent for the month is entered into a drawing for a change to win $100 off their next month's rent. This month we'd like to congratulate Brenna J. at our Autumn Ridge Apartment Community in Grand Forks, ND on being our lucky winner!

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Surveys are sent by our partners, Kingsley Associates, after move-in, at the completion of a maintenance request, and annually during the middle of a resident's lease. If you currently live with us, but are not receiving our surveys, please contact your community office with an updated email address, as we'd love to hear from you too!